Building practical AI for support teams

Skyrion Labs was incorporated in 2026 in Dehradun, Uttarakhand, to build practical AI tools for businesses that do not have an in-house machine learning team. SupportIQ is our first product.

It started from a pattern we kept seeing in small and mid-sized support teams: export a year of tickets, cluster them by intent, and a handful of questions account for most of the volume. Order status. Refund policy. Password resets. Shipping windows. None of them hard, all of them relentless, and all of them landing on people who could be doing more valuable work.

The tools available to those teams were split between two poor options. Scripted chatbots were safe but frustrating, dead-ending customers whenever a question fell outside a pre-built branch. General-purpose AI assistants were fluent but ungrounded — happy to invent a return window that the business would then have to honour.

SupportIQ takes the middle path. It retrieves from your own documentation before it generates, cites the article behind every answer, and escalates to a human when the retrieved content does not actually cover the question. That is a less dramatic pitch than a bot that claims to answer anything, and it is the version that support teams can put in front of real customers.