Resolve 60% of support tickets automatically
SupportIQ is an AI support copilot trained on your own docs, FAQs and past tickets. It answers customers instantly with sources cited, closes the repetitive tickets on its own, and drafts replies for your team on everything else.
- No credit card required
- Live in under 10 minutes
- Cancel anytime
Illustration of the SupportIQ chat widget: a customer asks where their order is, and the AI agent replies with tracking details and a cited source article.
Built for support teams at growing companies
Everything you need to automate tier-one support
One agent, trained on your content, working across every channel your customers already use.
AI chatbot trained on your knowledge base
Upload help docs, FAQs and past tickets. SupportIQ answers from your content and cites the source article on every reply.
Learn moreAuto-resolution of repetitive tickets, 24/7
Order status, refunds, password resets, shipping windows — the long tail of repeat questions gets closed without an agent touching it.
Learn moreAgent assist inside your existing helpdesk
Suggested replies appear where your team already works, so nobody has to learn a new tool.
Learn moreMulti-channel: website, WhatsApp and email
One knowledge base, one set of rules, consistent answers on every channel your customers use.
Learn moreAnalytics that show what you actually saved
Resolution rate, deflection percentage and CSAT in one dashboard — plus the questions your docs cannot answer yet.
Learn moreNo-code setup in under 10 minutes
Point SupportIQ at your help centre, review the answers it drafts, paste one script tag. No engineer required.
Learn moreConnect → Train → Deploy
Three steps, no code, and no engineering ticket. Most teams are live the same afternoon they sign up.
STEP 01
Connect
Point SupportIQ at your help centre URL, or upload docs, FAQs and a ticket export. Nothing to install and no engineering ticket to file.
STEP 02
Train
SupportIQ indexes your content, learns your highest-volume questions from past tickets, and drafts answers for you to review in a sandbox.
STEP 03
Deploy
Publish to your website widget, WhatsApp and email. Start in suggest-only mode, then switch on auto-resolution when the answers look right.
Less repetitive work. Faster answers. Happier teams.
Support volume grows with your customer base, but headcount does not have to. SupportIQ absorbs the questions your team answers hundreds of times a month.
Cut first-response time to seconds
Customers get an accurate answer immediately instead of waiting for the queue — including at 2am and on weekends.
Give your agents the interesting half of the job
When the repetitive tickets close themselves, your team spends its time on the complex cases that actually need a person.
Scale support without scaling headcount
Handle a launch week or a seasonal spike on the same team, because the volume increase lands on the AI agent first.
60%
of tickets auto-resolved
after the first month of training
<10 min
to first deployment
from signup to live widget
24/7
coverage, no night shift
every channel, every timezone
4.6/5
average CSAT on AI replies
measured across pilot accounts
Figures reflect target performance measured across early pilot deployments. Actual results depend on your ticket mix and documentation coverage.
What support teams tell us
Illustrative feedback from early pilot deployments, shared without company names at their request.
“Roughly two-thirds of what reached our inbox was “where is my order”. SupportIQ closed those without us touching them, and the team finally had time for the hard tickets.”
“The part I did not expect was the knowledge-gap report. It told us which docs to write next, ranked by how often customers actually asked.”
“We ran it in suggest-only mode for two weeks before letting it reply on its own. That made the rollout an easy sell internally.”
Works with the tools you already run
SupportIQ sits alongside your existing helpdesk and store rather than replacing it, so your team keeps its current workflow.
Need something else? Ask us about the API and webhooks.
Answering customers is only useful if it’s safe
SupportIQ handles your documentation and your customers’ messages, so the controls around that data matter as much as the answers. Here is how it is protected — and what we will put in writing for a security review.
Enterprise agreements include a data processing addendum, configurable data residency, and support through your security review.
Encrypted in transit and at rest
Traffic is protected with TLS, and stored content is encrypted at rest with managed keys. Each workspace’s knowledge base is logically isolated from every other.
Your content is not training data
Your documents and tickets answer questions for your workspace only. We do not use customer content to train models shared across accounts, and neither do our model providers.
Access you can audit
Role-based access control and an audit log on Business and Enterprise plans, so you can see who changed what and when — the questions procurement teams ask first.
Built to stay up
Redundant infrastructure across multiple availability zones, continuous monitoring, automated encrypted backups, and a documented recovery process.
Start resolving tickets automatically this week
Connect your help docs, review the answers, and go live in under ten minutes. The Free plan needs no credit card.
No credit card required · Cancel anytime · Setup in 10 minutes